Easy returns,
honest policy.
If something isn't right, we fix it — quickly, without drama. Seven days to decide, real humans on WhatsApp, and a process that actually works.
Easy Exchange Promise
Seven days to swap for the right fit — with real support at every step.
What we accept — and what we don't.
Honest rules, no fine print. Read both columns before messaging us — it saves time for both sides.
We Accept
Eligible for return / exchange- Wrong size: Exchange within 7 days. Rs. 200 return fee applies.
- Wrong item delivered: Full replacement at our cost.
- Manufacturing defect: Stitching, buttons, zips — free replacement.
- Damaged in transit: Report with photos immediately — we handle it.
- Significant colour mismatch: Exchange if shade differs notably from listing.
- Fabric quality issues: After washing, if fabric fails — replacement.
We Don't Accept
Not eligible for return- Change of mind: No refunds after payment — exchange only.
- Used or washed items: Must be in original condition.
- Tags removed: Original tags and packaging must be intact.
- Custom-stitched items: Made-to-order pieces are non-returnable.
- Returns after 7 days: Requests after the window aren't entertained.
- Final sale items: Clearance pieces above 50% off are non-exchangeable.
Five steps. That's it.
From "something's wrong" to "issue resolved" — here's exactly what happens, in order.
Message Us on WhatsApp
Within 7 days of delivery, WhatsApp us your order details and the reason for return. No forms, no portals — just a chat.
Share Clear Photos
Send us 1–2 clear photos of the item, especially if there's a defect, damage or fit issue. This speeds up approval.
Get Approval in 24 Hours
Our team reviews and confirms your request within 24 hours. We'll tell you the exact next step based on your case.
Courier Pickup or Self-Send
We arrange a courier pickup from your address, or you can send it back yourself — whichever is more convenient.
Resolution & Re-Dispatch
Your replacement or exchange is dispatched within 3–5 days. If the issue is on our side, you pay nothing at any step.
Return vs Exchange.
These two words get mixed up all the time. Here's how they actually differ at Softgarments.
Return Sending it back
You've received the item and want a refund. Only applies when the mistake is on our side — defect, wrong item, or damage.
Exchange Swapping it
The item is fine, but the size or colour isn't right. Swap it for the correct variant without any cash refund.
Every scenario, every outcome.
The complete breakdown of what you get back — depending on the reason and the state of the item.
Full Resolution Guide
9 Scenarios CoveredThree steps to a smooth return.
A little care goes a long way. Follow these and your return clears inspection without delay.
Original Packaging
Use the same courier bag or box we sent it in. It already carries our tracking details and helps us identify your parcel instantly.
Keep All Tags
Ensure the original tags are attached. Include any extras we sent. Missing tags means the exchange can't be processed.
Note Your Order
Write your name and phone number on a slip of paper inside the parcel, so we can match the return to your order immediately.
Your return questions.
Straight answers to the questions we get most often about returns and exchanges.
How long do I have to return or exchange an item?
You have 7 days from the date of delivery to raise a return or exchange request. Requests raised after 7 days cannot be entertained, regardless of the reason.
Do I have to pay for return shipping?
If the issue is on our end — wrong item, defect, or damage — we cover the return shipping. For customer-initiated size or colour exchanges, a Rs. 200 return fee applies.
Can I return an item if I simply changed my mind?
We do not offer cash refunds for change of mind after payment. But you can exchange the item for a different size or product of equal value within 7 days. If the new item is cheaper, the difference is issued as store credit.
How do I raise a return request?
Simply message us on WhatsApp at +92 337 9022920 with your order details and the reason for return. Attach 1–2 clear photos of the item. We respond within 24 hours.
What if the item I want to exchange for is out of stock?
If your preferred size or colour is unavailable, we'll offer you store credit equal to the item's value — valid for 6 months. Alternatively, you can choose a different product of equal or higher value (you pay the difference).
Can I exchange a product I bought on sale?
Yes, if it's from a standard sale (up to 50% off), you can exchange for size or colour within 7 days. Items marked "Final Sale" or discounted above 50% cannot be exchanged or returned.
What if I receive a defective or damaged item?
Take photos immediately (before wearing or washing) and message us within 24 hours of delivery. We'll arrange a free replacement with no return shipping cost. In rare cases where the same item isn't available, we'll process a full refund.
How long does the entire return take?
Total timeline is typically 4–6 working days: 24 hours for approval, 1–2 days for pickup/shipping back to us, 1–2 days for inspection, and 1–2 days for dispatching the replacement or processing the refund.
Do you offer cash refunds?
Cash refunds are processed only in cases where we cannot provide a replacement (e.g., the item is permanently out of stock). In all other cases, exchanges and store credits are the standard resolution.
What if I've already washed or worn the item?
Unfortunately, we can't accept returns on items that have been washed, worn outside, or had tags removed. This is standard for hygiene and resale reasons. If the fabric has a genuine defect that only became visible after washing, message us with photos — we'll investigate case by case.
Can I exchange a gift order?
Yes — the person who placed the order can initiate the exchange. Alternatively, they can message us authorising you to handle it directly, and we'll process it with your contact number.
Who pays for the courier if the return is our fault?
We do. If the mistake was ours — wrong item, defect, damage — we'll arrange pickup at no cost to you. You won't pay a single rupee for the return shipping or the replacement.
Ready to start your return?
Message us on WhatsApp with your order details — our team replies within minutes and walks you through every step.