Every parcel, handled with care.
From our studio in Islamabad to your doorstep anywhere in Pakistan here's exactly how your Softgarments order travels, who carries it, how it's packed, and what to expect on delivery day.
How fast we reach your city.
Not all cities are the same distance from our studio. Here's the honest, no-surprises timeline for each zone.
Major Cities
Direct courier routes with multiple daily pickups. Orders usually arrive on the 2nd or 3rd working day.
Secondary Cities
Cities with solid courier infrastructure but one extra transit stop. You'll receive a tracking number the day we dispatch.
Remote & Rural Areas
Small towns, villages and far-flung areas where couriers visit less frequently. We still deliver just with a little patience.
If your area isn't listed, WhatsApp us your city we'll confirm the exact timeline before you order.
Our courier partners.
We don't use just one courier. Your parcel is routed through the network that has the best coverage for your specific city.
Nationwide Coverage
We route through Leopards, TCS, and M&P Pakistan's most trusted courier networks selecting the one with the best local coverage for your city.
Automatic Selection
You don't have to choose a courier. Our system picks the fastest available option based on your delivery address so you always get the quickest route.
Real Tracking Numbers
Once dispatched, you get a real tracking number on WhatsApp. Use it on the courier's website to see exactly where your parcel is at every stage.
Same-Day Dispatch Cutoff
Orders confirmed before 4:00 PM (PKT) on a working day are handed to the courier the same evening. Later orders go out next working day.
How we pack your order.
Most brands treat packaging as an afterthought. We don't because how your order arrives says everything about how we treat your clothes.
Protective Outer Layer
Every order travels in a tamper-evident courier bag with our branded seal. If the seal is broken on arrival, don't accept the parcel contact us immediately.
Inner Soft Wrap
Your garment is wrapped in tissue paper and lightly folded to prevent creases during transit. Delicate pieces get an extra inner cover.
Moisture Protection
Pakistan's monsoon and humid months can damage unboxed clothing. Every parcel includes a thin moisture-resistant liner so your fabric arrives crisp, not damp.
Quality-Checked Before Sealing
Each piece is inspected twice once after stitching, once before it goes in the parcel. Tags, stitching, buttons and zips all get a final check.
Care Card Included
Inside every parcel you'll find a small washing and care card with instructions tailored to that specific fabric so your piece lasts longer.
Gift-Ready on Request
Ordering as a gift? Tell us on WhatsApp. We'll skip the invoice, add a handwritten note and use our premium rose-wrapped packaging free of charge.
From our studio to your door.
Every order moves through five clear stages. You'll get a WhatsApp update at the two most important ones.
Confirmed
We confirm your order on WhatsApp with product, size and address.
Day 0Packed
Your garment is inspected, wrapped and sealed in our studio.
Day 0–1Dispatched
Handed to the courier. You get a tracking number on WhatsApp.
Day 1In Transit
Your parcel moves between courier hubs toward your city.
Day 1–3Out for Delivery
Courier calls you before arriving. Inspect, then pay cash.
Day 2–4What most brands don't tell you.
Shipping isn't always smooth. Here's how we handle the situations nobody else talks about.
Ramadan & Eid Season
Courier volumes surge up to 3x during the last 10 days of Ramadan and the week before Eid. Add 1–2 extra days to your expected delivery. Ordering early is always a good idea.
Monsoon & Rainy Season
Heavy monsoon can delay deliveries in Karachi and coastal areas by 1–2 days. Our moisture-resistant packaging keeps your garments safe even if the parcel sits in a wet courier van.
Sale & Peak Weeks
During major sales and festive drops, our studio packs hundreds of parcels a day. Dispatches stay on time but courier pickup may slip by a few hours. Your tracking number will confirm when it's on the way.
Public Holidays & Sundays
Couriers don't operate on Sundays and national holidays. Orders confirmed on a Sunday or holiday dispatch the next working day. This is factored into your delivery estimate already.
If You Miss the Delivery
The courier attempts up to 3 times on consecutive days and calls you before arriving. If all attempts fail, the parcel returns to us. We can reship it for a Rs. 200 redelivery fee.
Gated Societies & Hostels
If you live in a gated community, hostel or apartment building, courier often delivers to the main gate or reception. Please share a nearby landmark and the exact block/floor so nothing goes to the wrong person.
Write your address the right way.
90% of delivery delays we see are caused by unclear addresses. Here's how to avoid them completely.
Include a Nearby Landmark
"House 21, Street 4, Block C, near Ideal Bakery, DHA Phase 5, Lahore" — courier riders navigate by landmarks, not just street numbers. This single detail speeds up delivery dramatically.
"Karachi, near my cousin's house"
Vague addresses like this cause deliveries to fail. Without a street name, block number, or landmark, the courier has no way to find you and the parcel returns to us.
Give a WhatsApp-Active Number
The number you share must be reachable on WhatsApp or by call this is how the courier contacts you before arriving. A number that's switched off is the #1 cause of failed deliveries.
Multiple Addresses in One Message
Don't send two or three addresses and say "any of these work". It confuses our packing team and delays dispatch. Pick one clear address and stick with it.
Your shipping questions.
Answers to the most common questions our team gets asked on WhatsApp about delivery.
Can I change my delivery address after placing the order?
Yes — but only before dispatch. Message us on WhatsApp with your order details and the new address. Once the parcel is handed to the courier, the address is locked and cannot be changed.
How do I check the status of my delivery?
Two ways: use the tracking number we send you on WhatsApp and enter it on the courier's website, or message us directly with your name and order date. We reply with a status update within minutes during business hours.
Do you offer express or next-day delivery?
We currently offer standard delivery only. Express options may be added in the future, but for now, 2–4 working days is our fastest guaranteed timeline. Messages about "urgent" orders can't override courier schedules.
Is Cash on Delivery available for all cities?
Yes — COD is available on every delivery address in Pakistan, including remote areas. There is no prepayment required. You inspect the parcel and pay the courier in cash at the time of delivery.
Can someone else receive my parcel?
Yes. As long as the person at your address knows an order is arriving and can pay the COD amount, the courier will hand it over. Please mention this to the person who'll be home, and share the expected total with them.
What happens if my parcel is lost in transit?
This is extremely rare, but if it happens, we handle everything. Contact us on WhatsApp we open a formal claim with the courier, and once confirmed lost (usually 5–7 days), we reship your order free of charge. You never bear the loss.
Do you ship outside Pakistan?
Not at the moment. Softgarments currently delivers only within Pakistan. International shipping is something we'd love to offer in the future — if you're outside Pakistan and interested, WhatsApp us and we'll add you to our waitlist.
Why is my tracking number not updating?
Courier systems update at set checkpoints not every hour. If your tracking shows no movement for more than 48 hours, message us with your number. Sometimes the parcel has moved but the scan hasn't been logged yet.
Can I ask the courier to leave the parcel at my door?
No — because of Cash on Delivery, the courier must collect payment in person. You cannot ask them to "leave it and take the money later". If you won't be home, please arrange for someone else to receive it.
Why did my delivery estimate change after ordering?
Occasionally, once a parcel reaches the courier's sorting facility, they may find your area requires a longer route than expected. In rare cases, weather, strikes, or road closures on the route can extend timelines. If this happens, we'll message you proactively never let you wonder.
Still curious about your delivery?
Message us your city name we'll reply with the exact timeline and courier details for your area before you order.