Your privacy, protected.

Softgarments is a Pakistani online clothing brand offering premium women's clothing — including kurtis, tops, co-ord sets, and occasion wear — delivered nationwide with Cash on Delivery.

This policy applies to all visitors and customers, regardless of where you access our website from within Pakistan. It covers our website, our WhatsApp ordering channel, and any communication you have with our team.

We only collect what we need to process your order and improve your experience. Nothing more, nothing less.

Information you provide directly

• Order details: name, phone number, delivery address, city, and postal code.
• Communication: messages you send via WhatsApp, email or social media.
• Sizing preferences: measurements you share for a better fit.
• Feedback: reviews, ratings and photos you voluntarily share.

Information collected automatically

• Device information: browser type, operating system, screen size.
• Usage data: pages viewed, time spent, referring source.
• IP address: used for analytics and basic security.

Your information is used strictly for the following purposes:

• Order fulfilment: processing your order, dispatching it, and confirming delivery.
• Customer support: answering sizing questions, tracking orders, and arranging exchanges.
• Service updates: notifying you about order status via WhatsApp or SMS.
• Improvements: understanding which products and styles are most loved, so we can improve our collection.
• Legal compliance: meeting our obligations under Pakistani law.

We do not use your data for automated decision-making, profiling, or targeted advertising on third-party platforms without your consent.

We share your information only with trusted parties who help us serve you, and only to the extent necessary:

Cookies are small text files stored on your device when you visit our website. We use a limited set to keep the site functioning smoothly and understand how visitors use it.

Types of cookies we use

• Essential cookies: required for the website to work (page navigation, security). These cannot be disabled.
• Preference cookies: remember settings such as language, so you don't have to select them again.
• Analytics cookies: help us understand which pages are visited most (anonymised data).
• Third-party cookies: may be set by services we embed (e.g., Instagram Reels, Google Fonts).

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. These include:

• Secure HTTPS connection across our website.
• Restricted access to customer order data on a need-to-know basis.
• Regular review of our communication and storage practices.
• End-to-end encrypted WhatsApp conversations for all order discussions.

While we do our best, no method of transmission over the internet is 100% secure. If you ever suspect that your information has been compromised, please contact us immediately on WhatsApp.

As a customer of Softgarments, you have the following rights — and they're not subject to fine print:

To exercise any of these rights, simply message us on WhatsApp at +92 337 9022920 or email softgarmentspk@gmail.com. We respond within 7 working days.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy:

After the retention period, your data is securely deleted or anonymised.

Softgarments sells women's clothing designed for adults. Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal data, please contact us so we can remove it immediately.

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after changes means you accept the updated policy.

If you have any questions, concerns or requests regarding your privacy, please reach out:

• WhatsApp: +92 337 9022920
• Email: softgarmentspk@gmail.com
• Based in: Islamabad, Pakistan