Ordering & Returns, made simple.
From placing your order on WhatsApp to receiving it at your door — and everything in between. Here's exactly how it works, so you always know what to expect from Softgarments.
How to Order
3 quick steps from browsing to your door — all through WhatsApp.
Learn moreDelivery Info
Cash on Delivery, nationwide, delivered in 2–4 working days.
Learn moreReturns & Exchange
Easy 7-day exchange on sizing issues. Here's how to start one.
Learn moreHow to place your order.
No complicated checkout forms. Just WhatsApp. Here's the whole journey in 4 easy steps.
Browse the Collection
Find your favourite piece on our website or Instagram. Note the product name.
Message on WhatsApp
Click "Order on WhatsApp" and send us the product name + your size.
Share Your Address
Confirm your delivery address, phone number and preferred time.
Receive & Pay
Your order arrives in 2–4 days. Inspect it, then pay cash on delivery.
Fast, reliable delivery across Pakistan.
We deliver to every city in Pakistan — from Karachi to Gilgit. Here's what you can always expect.
Dispatch Time
Orders confirmed before 4:00 PM are dispatched the same day. Otherwise, the next working day.
Delivery Time
2–4 working days for major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad). Up to 5 days for remote areas.
Delivery Charges
Rs. 200 flat across Pakistan. Free delivery on all orders above Rs. 3,000.
Payment Method
Cash on Delivery only. Inspect your package before paying — no advance payment required.
Order Tracking
We'll send you a tracking number on WhatsApp once dispatched. Message us anytime for updates.
Easy returns, honest policy.
We want you to love your purchase. If something isn't right, here's what we can and can't do.
What we accept
- Wrong size: Exchange within 7 days of delivery.
- Wrong item delivered: Full replacement at no extra cost.
- Manufacturing defect: Free replacement if reported within 7 days.
- Damaged in transit: Report immediately with photos — we'll sort it.
- Colour mismatch: Exchange if the shade is significantly different from the listing.
What we can't accept
- Change of mind: We don't offer refunds for a change of preference.
- Used or washed items: All exchanges must be in original condition.
- Tags removed: Items must retain original tags and packaging.
- Custom-stitched items: Made-to-order pieces are non-exchangeable.
- Returns after 7 days: Requests raised after 7 days won't be entertained.
Return process in 4 steps
Message Us
WhatsApp us within 7 days of delivery.
Share Photos
Send photos of the item and issue.
Approval
We confirm within 24 hours and arrange pickup.
Resolution
Replacement or exchange within 3–5 days.
Common questions.
Everything you might be wondering about ordering and returning — answered.
Can I pay online or by bank transfer?
Currently we offer Cash on Delivery only. This lets you inspect your order before paying, so you always know exactly what you're receiving. We may add online payments in the future.
Do you deliver to my city?
Yes — we deliver to every city and town in Pakistan. If your area has courier coverage, we can reach you. Message us your city name on WhatsApp if you're unsure.
What if the courier tries to deliver but I'm not home?
The courier will attempt delivery up to 3 times over consecutive days. They'll also call the phone number you provided. If delivery fails entirely, the package returns to us — and we can reschedule at a delivery charge of Rs. 200.
How do I know my size before ordering?
Use our Size Guide on the home page, or simply share your measurements (bust, waist, hip) with us on WhatsApp. Our team will recommend the best size for you before you order.
Can I cancel my order after placing it?
Yes — you can cancel anytime before dispatch. Message us on WhatsApp with your order details. Once dispatched, orders cannot be cancelled but can be exchanged after delivery.
What if the fabric or colour looks different from the photos?
We do our best to photograph every product in natural light with no colour filters. Slight variation may occur due to screen settings, but if you feel the item is significantly different from the listing, contact us within 7 days — we'll arrange an exchange.
Do you offer refunds?
We offer exchanges and replacements, not cash refunds. If your item cannot be replaced (e.g., sold out), we'll issue store credit valid for 6 months on your next order.
Who pays for the return shipping?
If the issue is on our end (wrong item, defect, damage), we cover the return shipping. For size exchanges initiated by the customer, a Rs. 200 return fee applies.
How do I track my order?
Once your order is dispatched, we'll send you a tracking number and courier name on WhatsApp. You can also message us anytime for a status update — we reply within minutes during business hours.
Is there a minimum order value?
No minimum order. However, orders above Rs. 3,000 qualify for free delivery. Below that, a flat Rs. 200 delivery charge applies anywhere in Pakistan.
Still have questions?
Our team is available on WhatsApp every day. Ask about sizing, delivery, exchanges — anything at all. We reply fast.