Pay when it arrives. Zero risk, zero advance.
Softgarments runs on Cash on Delivery — no advance payments, no card numbers, no bank transfers. Ever. Below you'll find exactly how our payment process works, how to spot scams, and what your rights are before you pay.
One simple way to pay.
We've deliberately kept it simple. No wallets, no gateways, no complicated checkout — because simple is safer.
Cash on Delivery
The only payment method Softgarments accepts. You pay in cash directly to the courier after your parcel arrives — nothing is paid before, nothing is deducted online.
Debit / Credit Card
We're exploring safe, PCI-compliant card payments for customers who prefer them. No launch date yet — and no rush.
JazzCash & EasyPaisa
Mobile wallet payments may arrive in a future update — only when we can guarantee the same safety as our current COD process.
How Cash on Delivery actually works.
A transparent walkthrough of every step — from the moment you message us to the moment you pay the courier.
Order on WhatsApp
You message us the product, size, and address. No payment yet.
Step 01We Confirm
Our team confirms the total amount and delivery timeline.
Step 02Parcel Ships
Order is packed and dispatched with the courier.
Step 03Courier Arrives
Rider calls you before arriving at your address.
Step 04Inspect & Pay
You open the parcel, check the item, then pay cash.
Step 05What we will NEVER ask from you.
If anyone — including someone claiming to be from Softgarments — asks for any of the following, it is 100% a scam. Do not share. Report us immediately on WhatsApp.
Card Numbers / CVV
We have no card system. Any request for card details is fraud.
OTP / Verification Codes
Never share any OTP with anyone claiming to be us. We never ask for it.
Bank Account Numbers
We do not accept bank transfers, IBANs or account numbers. Zero exceptions.
CNIC Copies
We never need your CNIC for any order, at any stage. Ever.
Advance Payment
We never ask for advance, partial, or token payment. COD means COD.
Courier "Fees" in Advance
We never ask for "extra delivery fees" over WhatsApp to "unlock" a parcel.
WhatsApp OTPs or Links
We never send you links asking you to "verify" your order via WhatsApp.
Screen Sharing Requests
We never ask you to share your screen, install apps, or grant remote access.
Real scam vs real Softgarments.
Fake COD scams are on the rise in Pakistan. Here's how to tell a genuine message from a fraudster using our name.
What a scam message looks like
Fake callers claim to be from "Softgarments" and demand money to release your parcel. Here's what they typically say — and why each one is a lie.
All of these are lies. We never ask for money to "release" a parcel, never take advance, and never ask for OTPs.
What a genuine message looks like
Every real Softgarments message comes from our verified WhatsApp number and follows a consistent, transparent format.
Real messages always: come from our saved number, mention your exact product, and never ask for advance payment.
Before you pay, verify.
We've built in 5 verification checkpoints. Use them every time — even if you trust the brand.
Check the Tamper Seal
Your parcel should have our branded tamper-evident seal intact. If it's broken, torn, or missing — do not accept the parcel.
Confirm the Tracking Number
The courier's printed slip must match the tracking number we sent you on WhatsApp. Mismatches indicate a wrong or fake parcel.
Open and Inspect First
You have the right to open the parcel before paying. Check the product, size, colour and quality. If it's wrong, refuse the parcel and contact us.
Match the Amount Exactly
The courier's demanded amount must equal the total we quoted on WhatsApp — nothing extra, ever. If they ask for more, refuse and message us instantly.
Get a Receipt
Ask the courier for a printed receipt or slip. If they can't provide one, note their name and vehicle number before paying.
What you're entitled to — always.
These aren't favours. These are your basic rights as a Softgarments customer.
Right to Inspect
You may open, examine, and even try on the item before paying the courier. Nothing is owed until you're satisfied it matches the order.
Right to Refuse
If the product, size, or colour doesn't match what you ordered, you can refuse delivery entirely. No questions, no penalties, no pressure.
Right to Exact Price
You never pay a rupee more than the amount we confirmed on WhatsApp. Any deviation is a courier issue — report it immediately.
Right to Refund If Lost
If your parcel is lost in transit (rare, but possible), we reship your order free of charge. You bear no financial loss.
Right to Real Support
You can message us on WhatsApp at any time — before, during, or after delivery. A real person replies. No bots, no automated loops.
Right to Privacy
Your phone number, address and order details are used only for delivering your parcel. We never sell, share, or spam.
What we do to keep you safe.
Trust is earned, not claimed. Here's the behind-the-scenes security work you'll never see — but always benefit from.
Encrypted WhatsApp Communication
Every order conversation happens on WhatsApp's end-to-end encrypted platform. Nobody — not even WhatsApp — can read your address or order details in transit.
Manual Order Verification
Before dispatch, our team manually reviews every order — cross-checking address, phone number, and item. Automated systems can miss fraud patterns; humans don't.
Trusted Courier Networks Only
We ship exclusively through Leopards, TCS, and M&P — established, trackable, accountable. We never use informal couriers or unverified riders.
Limited Data Retention
We keep your order details only as long as necessary — up to 3 years for accounting, then securely deleted. We never build marketing profiles.
Zero Third-Party Sharing
Your phone number, name and address are shared with the courier only for delivery. We don't sell, rent, or trade data with anyone else. Ever.
Public Scam Alerts
When we detect new scam attempts using our name, we post warnings on our Instagram to alert all customers within minutes. Transparency over silence.
Your payment questions.
Real answers to the questions we get most often about payment and security.
Do you take advance payment from any customer?
No. Zero exceptions. Softgarments is Cash on Delivery only. If someone claims we do require advance payment, they are not us — please report that number to us immediately on WhatsApp.
Can I pay via EasyPaisa or JazzCash?
Not currently. Our entire payment process is built around Cash on Delivery — simpler, safer, and it lets you inspect the item before paying. Mobile wallet support may be added in the future, but never as a mandatory option.
What if the courier demands more than the quoted amount?
This should never happen. If it does — refuse to pay the extra, take the courier's name and vehicle number, and message us immediately. We'll resolve it with the courier and prevent it from happening again.
I got a call asking for advance payment. What should I do?
It's a scam. Do not send money. Note the caller's number, block them, and report to us on WhatsApp. We'll add that number to our scam watchlist and post a public warning if we see a pattern.
How do I know it's really you on WhatsApp?
Our only official WhatsApp number is +92 337 9022920. Save it in your contacts. Real messages from us always come from this number — never from a random 0300 or 0345 number claiming to be us.
Is my phone number safe with you?
Yes. Your phone number is used only for order communication and courier coordination. We never share it with third-party marketing, advertisers, or data brokers — ever.
Can I get a receipt after paying cash?
Yes. The courier should provide a printed slip on payment. If they don't, ask them for it — or message us and we'll send you a digital receipt on WhatsApp within 24 hours.
What happens if I pay and then find an issue with the item?
That's why we recommend inspecting before paying. But if you miss something, message us within 24 hours with photos. We'll arrange an exchange according to our Returns Policy.
Can I ask the courier to leave the parcel without payment?
No. Because the payment is Cash on Delivery, the courier must collect the amount in person before handing over the parcel. This is standard for all legitimate COD deliveries in Pakistan.
Do you offer refunds if I change my mind?
We offer exchanges and replacements, not cash refunds. However, if you refuse delivery entirely (before paying), there's nothing to refund — you simply haven't paid yet. This is one of the biggest safety benefits of COD.
Suspicious about something? Ask us first.
If you ever receive a message, call, or parcel that doesn't feel right — just message us directly. We reply in minutes and we'll tell you the truth.